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Thank you for allowing Planes Companies to service your upcoming relocation. We hope you find this information helpful as you prepare for your move. It is our goal to provide a positive relocation experience using proactive processes that will result in a smooth move. Our company-wide quality process, Proactive Quality Management, provides quality service by implementing time-sensitive tasks that are necessary to proactively service our customers’ relocation needs. Proactive Quality Management (PQM) is based on five components: Measurability Evaluation Accountability Corrective Action/Ongoing Training Timely Rewards. The entire Planes organization, our people, and our services are focused on one goal – complete customer satisfaction. We are dedicated to the idea that your perception of our service is the most important indicator of our success.