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- The self-storage unit must be accessible for a full-size moving van, approximately 83 feet in total length (53-ft moving van with low ground clearance plus approximately 30 feet of tractor cab).
- Hills, sharp turns, gates, and aisle width are all factors that affect accessibility.
- If the self-storage unit is not tractor-trailer accessible, additional charges will apply (shuttle).
- Space will be needed to inspect, pack, and re-pack the shipment to ensure safe transport.
- The transferring employee must be present at all times during the pack / load process.
- Disposal of any items left behind as designated by the transferee, including unsuitable packing material, is the responsibility of the transferring employee.
- A tariff charge applies when loading from a self-storage location.
- An additional charge applies when the self storage facility is an “extra stop.”
- A separate inventory must be completed for items loaded from a self storage unit when performed as an “extra stop.”
- Delivery to a self-storage facility is considered final delivery.
- Liability coverage “stops” with the completion of delivery as the shipment is then no longer in the care, custody, and control of United Van Lines.
- Liability coverage (insurance) for the goods after delivery into the self-storage facility has been completed is the responsibility of the transferring employee.
- The transferring employee must be present at all times during delivery.
- A tariff charge applies for delivering into a self-storage facility.
- An additional charge applies when the self-storage facility is an “extra stop.”
- All pad-wrapping and furniture blankets will be returned to the van operator.
- The delivery crew will place items in the self-storage facility in an orderly manner, stacking boxes with labels visible, and in aisles as space will allow.
- Furniture will be stacked when required by space restrictions.
- It is the responsibility of the transferring employee to provide protection (e.g. blankets) to protect furniture items delivered to a self-storage facility.
- The transferring employee must thoroughly inspect all items delivered into self storage, and note any damages on the driver’s paperwork at the time of delivery.
- It is the transferring employee’s responsibility to complete the Inventory Control Form at the time of delivery, noting any missing items or damages in writing.
- Failure to document damages or missing items at the time of delivery will result in a denial of claims.
- Claims must be filed within the designated claim filing period and prior to moving goods to another location.
- Any claim received after the claim filing period has expired will not be given consideration.
- The transfer or subsequent movement of items from self-storage to any other location is the responsibility of the transferring employee.
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